Frequently Asked Questions
Everything you need to know about shopping with Florina
What is Florina's return and exchange policy?
We offer a flexible 14-day return and exchange policy for all unworn items in their original packaging. Simply contact our support team to initiate the process.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the region. Expedited shipping options are available at checkout for faster delivery.
What payment methods do you accept?
We accept all major credit cards, debit cards, Mada, and Apple Pay. We also offer 'Buy Now, Pay Later' options through our partners.
How can I track my order?
Once your order is shipped, you will receive an email and SMS containing a tracking link to monitor your package in real-time.
Are the products at Florina genuine?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from official manufacturers and authorized distributors.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring your foot or body according to the instructions provided to ensure the perfect fit.